Question 1

Will the same helper come to every booking?

Accepted Answer

We do our best to provide continuity by assigning the same helper to your regular bookings. This helps build trust and familiarity. If your usual helper is unavailable, we’ll notify you in advance and send someone equally qualified and caring.

Question 2

What happens if I need to cancel?

Accepted Answer

We understand that life happens! If you need to cancel, just let us know at least 24 hours in advance to avoid a cancellation fee. Cancellations made less than 24 hours before the appointment may incur a small charge to cover staff time.

Question 3

What happens if my appointment gets cancelled?

Accepted Answer

In the rare case that we need to cancel, we’ll inform you as early as possible and offer to reschedule your appointment at your earliest convenience.

Question 4

What if I want to change the frequency of my bookings?

Accepted Answer

You can change the frequency of your bookings at any time! Whether you need more or fewer visits, you’re flexible to change your current plan. Just reach out to us and we’ll adjust your schedule to suit your changing needs.

Question 5

Can I change my helper?

Accepted Answer

Yes - your comfort matters. If you feel that another helper would be a better fit, simply contact us and we’ll work with you to make a smooth and respectful change.

Question 6

What costs do I have to consider for your service?

Accepted Answer

Please refer to our pricing information. All pricing is transparent – no hidden costs or one-time fees. The minimum booking time is 2 hours.

Question 7

Do I have to be home for my service?

Accepted Answer

Not necessarily. As long as we’ve arranged safe access to your home and clear instructions, there’s no need to stay at home while we take care of things.

Question 8

How do you help with minding my child/children during the visit?

Accepted Answer

We offer light childminding during visits - perfect if you need time for a shower, an important phone call, or just a moment to reset. While we’re not a replacement for formal childcare, our team is experienced, caring, and equipped with Working with Children Checks (WWCC).

Question 9

What areas do you serve?

Accepted Answer

We currently serve the Bayside, Kingston, Glen Eira and Monash area. If you’re unsure whether you fall within our range, feel free to contact us - we're happy to help!

Question 10

Why do I need to book an Initial Home Visit before starting regular services?

Accepted Answer

Our Initial Home Visit helps us make sure your ongoing service is truly tailored to you and your home.

During this visit, we take the time to:
walk through your needs, priorities, and expectations
agree on a clear scope of tasks for future service bookings
understand your home layout and routines.

This allows us to match you with the right helper, plan your service efficiently, and ensure everything runs smoothly from the very first booking.
Think of it as setting the foundation for a service that fits your life — so your regular visits feel easy, reliable, and stress-free.

Question 11

What is included in a "light clean" as part of our service?

Accepted Answer

A light clean is designed to maintain a tidy and comfortable home by focusing on everyday tasks and high-use areas.
This typically includes:
Tidying and resetting living spaces
Wiping surfaces such as benches, tables, and sinks
Vacuuming and/or mopping floors
Cleaning bathrooms (toilet, sink, mirror, light shower wipe)
Emptying bins

A light clean does not include deep or detailed cleaning (such as scrubbing grout, inside cupboards, or heavy build-up), but we’re always happy to arrange a deep clean with one of our partners.

Question 12

What is the difference between the Apartment and House Edition of our service?

Accepted Answer

For apartments, we focus on completing core housekeeping and support tasks within a compact space, allowing for an efficient and consistent reset each visit.

For houses, we prioritize high-use areas such as kitchens, bathrooms, and living spaces, and may rotate tasks across visits to ensure the whole home is maintained over time.
This approach ensures your service is both realistic and tailored to your home, while keeping everything running smoothly.

Frequently asked questions